Opening Times

The Surgery is open for appointments and general enquiries as follows:

 Please note that the main surgery phone line is not available between 13:00 and 14:00.

Dispensary 

The dispensary phone line is open between 8.30am and 1:00pm and then 3:00pm

and 6.30pm

DISPENSARY CLOSURE AT LUNCH TIME

Please note that we close the dispensary between 13:00 and 15:00 each day.

When We Are Closed

Outside surgery hours our out of hours provider, Prime Care, can be contacted by telephoning the main surgery telephone number 01245 473251. Patients may be asked to attend a Prime Care Centre (such as the one based at Broomfield Hospital) or will be seen at home as appropriate. Telephone advice is often given as a first measure.

NHS111

NHS111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Dispensary

The dispensary is open:
Monday to Friday 8.30am to 6.30pm
Telephone: 01245 472449
(The dispensary phone line is open between 8.30 and 1.00pm and then between 2.00pm and 6.30pm

Dispensary Fax: 01245 241228

Repeat prescriptions will be issued, normally, for patients on long-term treatment, albeit regular reviews are undertaken. Requests for repeat prescriptions should be left in one of the 'repeat prescription boxes' provided, or made via this website.

Repeat prescriptions cannot be requested by telephone.

PLEASE ALLOW AT LEAST TWO FULL WORKING DAYS BEFORE COLLECTING YOUR PRESCRIPTION.

Parking

The practice does not accept responsibility for any damage to vehicles parked at the surgery. Owners park entirely at their own risk.

Please note our car park gets very busy during peak times.

We are based in a residential area, if you park outside the surgery car park please be considerate of our neighbours.

Please do not block residents' driveways or double park on residential roads as this can restrict access for emergency vehicles.  

Disabled Access

Patient services are provided at ground level and a lift is available to access the first floor.

A disabled patients' WC is provided.

If access proves difficult to any of our disabled patients we would be happy to give any assistance required.