Below you will find some useful information which will help you understand more clearly the process your referral goes through when it leaves the surgery.
In the first instance, your referral is forwarded to the Central Referral Service (CRS). All the relevant telephone numbers are detailed below for your assistance. Please note your referral is not sent directly to Broomfield Hospital so please do not call them unless you were informed by your GP that your referral is urgent, in which case it will be faxed directly through to Broomfield Hospital Appointments Office.
Once the triage team at the CRS have triaged your referral to ensure it is forwarded to the most appropriate service, you will be sent paperwork inviting you to book your appointment through the “Choose and Book” referral system. In most cases this will be Broomfield Hospital unless you discussed an alternative preferred hospital with your GP at your appointment. You will be invited to book your appointment through the number given on your paperwork when it arrives but in order to do this you will need the password also sent to you in the paperwork – generally printed on the back page. Please keep this safe, but if by any chance you mislay your password, you can call CRS on 0300 123 0771 between 2-6pm who will be able to assist.
Please do not call the surgery as we do not have access to this information.
Please also CLICK HERE to see an information leaflet which details what you can expect when referred by your GP to a hospital specialist.
The link below gives additional information about what to expect when you are referred to a specialist.
Booking an appointment using the NHS e-Referral Service
If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure. The link below gives you access to the following:
- check your appointment details
- change your appointment
- cancel your appointment
- cancel your referral
Patients can call the national telephone appointment line on 0845 6088888.