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Please ensure that you keep your contact information up to date.  You can do this by signing up to SystmOnline or by advising a member of the reception team.  Please see the information on Online Services under Quick Links.

TYPE 2 DIABETIC? Join 'Type 2 Together', a free peer support & information service that Diabetes UK are launching in your area. Click here for more information.


Please remember, A&E is for serious and life-threatening conditions only. If it is not an emergency, please consider self-care, talking to your local pharmacist, calling NHS111 or visiting your GP.


For information regarding GP fees to assess patients after road traffic accidents, please read the following Policy:  RTA Fees Policy.doc


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Book Appointments Online

Routine GP appointments are now available to book online. See our appointments tab for further information.

Text Message Reminders

We are now sending patients text messages to confirm and remind you of your appointment. Please ensure we have your up to date mobile number.

Repeat prescriptions

Please click on the the  Prescriptions  menu item above to request a repeat prescription.

Out of Hours

Outside surgery hours Prime Care can be contacted by telephoning the main surgery telephone number 01245 473251.

Appointments cannot be booked at the Reception Desk between 8:00 am and 8:30 am as our reception team members will be concentrating on answering incoming calls from patients who require an appointment.

Appointment System

The surgery operates an appointment system and we endeavour, whenever possible, to give an appointment with the doctor with whom the patient is registered or regularly consults.

GP appointments are released each day at 8 am. These appointments include urgent and routine on-the-day, next day and various other lead times up to four weeks in advance. The choice and availability of appointments does reduce during the day as appointments are booked therefore if the day, time or clinician of your choice is not available when you call you may be advised to call the following day.

Urgent appointments are reserved for patients presenting with new urgent problems.  

Nurses appointments may be booked up to four weeks ahead.

Routine appointments are for 10 minutes and it is not normally possible to cover more than one or, at the most, two problems per appointment.  If you wish to discuss more problems please request a double appointment.

Surgeries are generally from 8.30am to 12.30pm and 3.00pm to 6.30pm Monday to Friday.  We also offer appointments from 7:00 am on Mondays and Wednesdays.

When calling to book an appointment you may be asked by the receptionist for a brief description of the problem.  This is to ensure we schedule your appointment with the most appropriate clinician.

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