How do I collect my prescription?

Prescriptions will be sent to your designated pharmacy electronically. Dispensing patients can collect from the dispensary hatch in the surgery but should not enter the building if there is another patient waiting at dispensary. 

Repeat prescriptions need to be requested by the patient.

Prescriptions will be issued normally, for patients on long-term treatment, albeit regular reviews are undertaken. 

Requests for repeat prescriptions should be left in one of the 'repeat prescription boxes' provided at the surgery, made by using online services or by emailing the dispensary directly using the email address below:

baddow.dispensary@nhs.net

For information on how to sign up for online services please see the Quick Link on the top, right hand side of this page.

Repeat prescriptions cannot be requested by telephone.

Please allow 2 full working days, excluding weekends and Bank Holidays, for your request to be processed.

When 0 shows against the Issues Remaining for a drug, still re-order and your doctor will decide if any tests are needed. If tests are needed the doctor will ask Reception to arrange an appointment with you. When the doctor is satisfied with the test results, or that none are required, they will allow additional issues.  There is no need to book an appointment with a doctor when your issues are at zero.  Thank you.

It is our policy, and that of the Government, to issue one month's supply of drugs at a time. We can dispense medicines to those patients entitled, that is those who live more than one mile from a chemist.

WOULD YOU LIKE YOUR MEDICATION DELIVERED TO YOUR HOME FOR FREE?

The dispensary offers a medication delivery service for housebound dispensing patients on repeat medication.

If you have your medication dispensed by the surgery dispensary and would like us to deliver it to you at no cost, then please speak to a member of the dispensary team.

We are able to dispense your medication if you live further than 1.1 miles from your nearest pharmacy/chemist. 

Please speak to a dispensary team member if you would like to find out if you are able to have your medication dispensed by the Surgery.

Dispensing Review of the Use of Medicines (DRUM)

The dispensary is now able to conduct a confidential face to face review of any of our dispensing patients medication. This will include: drug interactions, potential side effects, inhaler technique and also any problems that the patient may be experiencing. Please ask the dispensary for more information in regards to DRUMs.

The Electronic Prescription Service (EPS) is an NHS service.  With effect from March 2020 a prescription will no longer be printed. 

What does EPS mean for you? 

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose saving you time or if you have not registered a preferred pharmacy with the Surgery you can collect a token from the dispensary.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop;

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

What will change for patients who already have a nomination?

More than 28 million patients already have a nomination. Their nomination will remain valid and nothing will change.

You do not need to do anything.

What will change for patients who do not have a nomination?

If a patient does not have a nomination, their prescription will be sent electronically. You will need to print a token and this must be given to the patient, the patient’s representative or their prescription collection service.

The token contains a unique barcode and you should advise patients to take it to a pharmacy or DAC of their choice in England. The electronic prescription will remain on the NHS Spine until dispensing staff scan the token to retrieve it and begin the dispensing process.

Tokens do not need a signature because the prescription is signed electronically.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.