25% or more of our appointments are bookable online via the link at the top of this page.

Our receptionists are able to assist you with making the right appointment with the appropriate team member (see below) or can guide you to the appropriate service to help with your problem e.g. community pharmacist, 111 (option 2), 111 first (for A&E) or to dial 999 in an emergency.

We ask that patients telephone for appointments where they cannot access online services or require an urgent same day appointment.

Please do not use the surgery email addresses for clinical consultations/queries or to request an appointment. Patients who do so will receive an SMS or email asking them to contact reception to make an appointment in the usual way.

Attending the surgery to make appointments may mean queuing and will delay patients with booked appointments entering the premises.

Our receptionists are trained to prioritise answering the telephone as the ‘unseen patient’ is potentially the sickest.

When calling the main surgery telephone number 01245 473251 you will be given a number of options:

Please note that the main surgery number is not available between the hours of 1pm 2pm:

Press 1 to cancel an appointment

Press 2 to make an appointment or speak to a receptionist - Due to the high number of incoming calls between 8am and 9am please only use Option 2 for appointments during this time

Press 3 for prescription enquiries and dispensary - Dispensary only available from 8:30 to 13:00 and 15:00 to 18:30

Press 4 for test results after 15:00

Press 5 for medical secretaries 

All calls both incoming and outgoing are recorded for training and monitoring purposes.

We offer a number of enhanced services including minor ops, joint injections and contraception services.  Spirometry will no longer be undertaken within the surgery itself, patients will now be referred to a community provider, details of which will be provided at the time of your appointment.

Long term disease reviews e.g. asthma, COPD and diabetes, are being done using a combination of telephone, SMS and face to face assessments when required by our nursing, pharmacist, ANP and GP teams.

Appointments with the ANP or GP can be via telephone or face to face. A variety of medical problems, provision of advice and review of medications and long-term conditions can be done remotely using telephone/video/SMS/email resources.

We would ask that patients do not attend more than 5 minutes before their appointment time to avoid occupying waiting room space unnecessarily.

GP and nurse appointments are available in Chelmsford during the evenings and at weekends.

These appointments are offered at Baddow Village surgery.

To book an appointment please speak to a reception team member.

Click here to read FAQ (Frequently Asked Questions) about the Extended Access Service

Patients are asked to telephone before 10.00am if a visit is required that day. Emergency visits only will be arranged after that time.

You may only request a home visit if you are:

• Housebound OR
• Too ill to visit the practice

A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Please attend the surgery if at all possible.

Please give the receptionist as much information as possible to enable the doctor or ANP to allocate priority to home visits.

Please let us know as soon as possible if you need to cancel an appointment in order that we can give the slot to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out-of-hours arrangments.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need a chaperone
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice