Our practice is a training / teaching practice. Our registrars are fully qualified doctors and they have a great deal of hospital experience. They are attached to our practice for 12-18 months and usually become general practitioners after completing their training. When booking an appointment you may be asked if you would consult with the registrar appointed to this practice. On occasions you may be asked for permission to video record the consultation for training purposes (a signed consent form would be be required). Intimate physical examinations would not be recorded and the camera would be switched off at any point at your request. We take medical students on placement from Anglia Ruskin University. Each student spends four days per year at the Practice. We currently have two first year, two second year sand two third year students.

Advanced Nurse Practitioners are highly-trained professionals and can undertake complex reviews of patients, just like GPs. They can assess symptoms and build a picture of a patient's condition, treat minor health problems, infections, minor injuries and prescribe medication where necessary. They are also able to make referrals for patients who present with undiagnosed/undifferentiated problems.

Our practice nurses are highly qualified and can advise patients on many minor problems. They also provide general nursing services such as dressings, removal of stitches and can advise on immunisations to prevent childhood diseases. They also run specialised clinics such as asthma, diabetes and anticoagulant. These are by appointment only. The team consists of Danielle, Clare and Katie.

Emily and Pauline are our Healthcare Assistants work and under the supervision and direction of qualified nursing staff. Healthcare assistants carry out a wide range of duties to care for, support, and provide information to patients and their families.

Phlebotomists are people trained to draw blood from a patient (mostly from veins) for clinical or medical testing. This is carried out by Pauline and Marie.

Sophie (team supervisor), Courtney and Amy

Our reception staff will be happy to assist in making routine and urgent appointments and dealing with routine enquiries. It is a legal requirement that confidentiality of patients' records is maintained at the highest level by all staff. Our reception team members are also Care Navigators who have been trained to help patients get the right care from the right healthcare professional, as soon as possible, by asking for a little more detail from the patient when they book an appointment. The team is made up of Lisa (Reception Supervisor), Abbie, Laura, Charlotte, Vikki and Sharon.

Julie and Jasmine (Direct line: 01245 241218).

Clinical Pharmacists are becoming more commonplace in GP practices and are qualified professionals whose skills include reviewing medications for patients who have long term conditions. Our team is made up of Michael, Rashmi, David, Rammiya, Amy and Jason.

Our Dispensary Manager is Sharon. Please speak to Sharon if you have any dispensary problems which she will be able to deal with quickly and efficiently. Our dispensing staff are available to answer any queries you might have about your medication. You can contact the dispensary on their direct line 01245 472449 between 8.30am-6.30pm Monday, Tuesday, Wednesday and Friday and between 8.30am-4.30 pm on Thursdays. If you do not use the internet and you are one of our dispensing patients, please ask about our managed repeat service. We will be able to manage your repeat prescription at the surgery so that you will not have to make two trips such as one to drop off your repeat and then another journey to collect your medication. The dispensing team includes Hayley (Level 2 qualified), Sharon (Level 2 Qualified), Jill (Level 2 Qualified), Elaine (Level 2 Qualified), Emma (Level 2 Qualified).

Patients visit their GPs for a range of different reasons and sometimes these issues can be caused by non-medical matters such as loneliness, anxiety, unemployment, illness or debt. Social Prescribers work in partnership with GP surgeries and can help people to access appropriate support in the community to help them make positive changes to your personal wellbeing. If you would like an appointment with one of our Social Prescribers, please speak to a reception team member who will arrange for Fiona, Chelsie or Sue to contact you.